Shipping policy
SHIPPING POLICY
Free Shipping
We offer FREE STANDARD SHIPPING on all orders to addresses within the United States.
Processing Time
Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.
Delivery Time
Standard shipping typically takes 3-7 business days after processing. Please note that delivery times may vary depending on your location and external factors such as weather conditions or carrier delays.
Shipping Carriers
We work with trusted shipping partners including USPS, UPS, and FedEx to ensure your order arrives safely.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this number to track your package's progress.
International Shipping
At this time, we only ship to addresses within the United States. We are working to expand our shipping options in the future.
Shipping Address
Please ensure your shipping address is correct before completing your purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at [your email] within 7 days of the expected delivery date. We will work with you to resolve the issue.
Questions?
If you have any questions about shipping, please contact us at info@onyx-store.com and we'll be happy to help.
Last updated: March 2, 2026