Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 3-7 business days for delivery within the United States. Processing time is 1-3 business days before your order ships.
Do you ship internationally?
Currently, we only ship within the United States. We do not offer international shipping at this time.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this number to track your package's journey to your doorstep.
What if my package is lost or damaged?
If your package is lost or arrives damaged, please contact us immediately. We'll work with you to resolve the issue quickly.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in the same condition you received them.
How do I start a return?
Contact our customer service team with your order number and reason for return. We'll provide you with return instructions and a return authorization if applicable.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item. The refund will be issued to your original payment method.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for a fast and secure checkout experience.
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. After that, your order may have already been processed for shipping. Contact us as soon as possible if you need to make changes.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your complete credit card details on our servers.
Products
Are your products authentic?
Yes, all products sold at Onyx are 100% authentic and sourced from trusted suppliers.
How do I know which size to choose?
Each product page includes detailed size charts and measurements. If you're unsure, we recommend checking the product description or contacting us for personalized sizing advice.
Customer Support
How can I contact customer service?
You can reach us through the following channels:
- Email: info@onyx-store.com
- WhatsApp: +1 (201) 293-9546
We typically respond within 24-48 hours during business days.
Still have questions? Feel free to contact us - we're here to help!